Question 1

1. What is your return policy?

Accepted Answer

We offer a 30-day return policy for all unworn and unwashed items with tags intact. Please visit our Returns page for detailed instructions.

Question 2

2. How can I track my order?

Accepted Answer

Once your order ships, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.

Question 3

4. Are your products true to size?

Accepted Answer

Our sizing charts are accurate, but fit may vary depending on the style and fabric. We recommend checking our size guide before making a purchase.

Question 4

3. Do you offer international shipping?

Accepted Answer

Yes, we offer international shipping to most countries. Shipping rates and delivery times may vary. Please check our Shipping page for more details.

Question 5

5. How do I care for my garments?

Accepted Answer

Care instructions are included on each product page. Generally, we recommend washing in cold water and air drying to maintain the quality of your clothing.

Question 6

6. Can I cancel or modify my order?

Accepted Answer

Orders can be exchanged. Send back the items and we will get the right sizes or product to you. Please contact our customer service team for assistance.

Question 7

7. Do you have a physical store?

Accepted Answer

Currently, we are an online-only retailer. You can shop our full collection on our website.

Question 8

8. What forms of payment do you accept?

Accepted Answer

We accept major credit cards (Visa, MasterCard, American Express) and PayPal for online orders.

Question 9

9. How can I contact customer service?

Accepted Answer

You can reach our customer service team via email at Contact@WhxreStories.com or through our Contact Us page on the website.

Question 10

10. Do you offer gift cards?

Accepted Answer

Yes, we offer gift cards that will be available for purchase on our website soon. They are available in various denominations and make a great gift for any occasion.

Question 11

11. Are your products sustainable?

Accepted Answer

We are committed to sustainability and offer a range of eco-friendly options. Look for our sustainable collection on our website.

Question 12

12. How often do you release new designs?

Accepted Answer

We release new designs seasonally, and occasionally introduce limited-edition collections. Stay updated by subscribing to our newsletter.

Question 13

13. Can I wholesale your products?

Accepted Answer

We do offer wholesale options for qualified retailers. Please contact our wholesale team for more information.

Question 14

14. Do you offer discounts for bulk orders?

Accepted Answer

Yes, we offer discounts on bulk orders. Contact our sales team for pricing and minimum quantity requirements.

Question 15

15. How secure is shopping on your website?

Accepted Answer

We use industry-standard encryption to protect your personal information during transmission. Your security is our priority.

FAQ

Frequently asked questions